📄 1. Acceptance of Terms

By accessing or using the services provided by Tel Bill Services at www.telbillservices.com (“the Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you (“User”) and Tel Bill Services (“Company,” “we,” “us,” or “our”).

📱 2. Service Description

Tel Bill Services provides an independent mobile top-up and telecom bill payment platform. Our services include:

• Processing prepaid mobile top-up/recharge requests
• Facilitating telecom bill payment processing
• Providing transaction confirmation and receipts
• Customer support for payment-related issues

We act as an independent intermediary to facilitate these transactions. We do not guarantee service outcomes that are dependent on third-party carriers or payment processors.

⚠️ 3. Independence Disclaimer

We are not an authorized dealer, agent, or representative of any mobile carrier. For official carrier services, please visit your carrier’s official website or store directly.

👤 4. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a legal resident of or have authorization to use services in the United States
• Have the legal authority to enter into binding contracts
• Provide accurate and truthful information during registration and transactions

We reserve the right to deny service to anyone who does not meet these requirements.

✅ 5. User Responsibilities

As a user of our services, you agree to:

• Provide accurate phone numbers and payment information for transactions
• Ensure sufficient funds are available for payments
• Not use our service for fraudulent, illegal, or unauthorized purposes
• Keep your login credentials confidential and notify us of any unauthorized use
• Verify that the mobile number entered is correct before completing a transaction
• Comply with all applicable federal, state, and local laws

💳 6. Payments & Fees

All payments on our platform are processed securely through third-party payment processors. By making a payment, you agree that:

• All transaction amounts are in US Dollars (USD)
• A service fee may apply to certain transactions, disclosed at checkout
• You authorize us to charge your payment method for the stated amount
• All sales are final once a transaction is confirmed and processed
• We are not responsible for payment failures caused by your bank or card issuer

Transactions are typically processed instantly. In rare cases, processing may take up to 24 hours due to carrier or payment processor delays.

↩️ 7. Refund Policy

Due to the nature of digital telecom services, our refund policy is as follows:

• Successful Top-Ups: Non-refundable once successfully applied to the mobile account.
• Failed Transactions: If a transaction fails and your account is charged, you will receive a full refund within 3–5 business days.
• Wrong Number Submitted: We are not liable for transactions processed to an incorrect number provided by the user. We encourage you to contact us, and we will investigate on a case-by-case basis.
• Duplicate Transactions: If you are charged twice for the same transaction, contact us immediately for resolution.

To request a refund, contact us at info@telbillservices.com or call (866) 849-3947 within 7 days of the transaction.

⚖️ 8. Limitations of Liability

Tel Bill Services shall not be held liable for:

• Service outages or delays caused by third-party carriers or payment processors
• Losses resulting from incorrect information provided by the user
• Indirect, incidental, or consequential damages arising from use of our services
• Actions or policies of telecommunications carriers
• Technical issues beyond our reasonable control (e.g., internet outages)

Our maximum liability to any user for any claim shall not exceed the amount paid for the specific transaction in dispute.

🚫 9. Prohibited Uses

You may not use our services to:

• Engage in fraud, money laundering, or any illegal activity
• Process transactions using stolen or unauthorized payment methods
• Attempt to reverse-engineer, hack, or disrupt our systems
• Resell our services without written authorization
• Impersonate any individual, company, or carrier
• Violate any applicable local, state, or federal law

Violation of these prohibitions may result in immediate account termination and legal action.

🔚 10. Termination

We reserve the right to suspend or terminate your access to our services at our sole discretion, without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or otherwise misused our platform.

You may also discontinue use of our services at any time. Termination does not relieve you of obligations for any transactions completed prior to termination.

🔄 11. Changes to Terms

We reserve the right to update these Terms of Service at any time. When we make significant changes, we will update the “Last Updated” date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed about your rights and obligations.

📬 12. Contact Us

If you have any questions about these Terms of Service, please contact us:

• 📞 Phone: (866) 849-3947
• ✉️ Email: info@telbillservices.com
• 🌐 Website: www.telbillservices.com