Privacy Policy
Last Updated: January 1, 2024 | Effective Date: January 1, 2024
📋 Table of Contents
🏢 1. Who We Are
Tel Bill Services (“we,” “us,” or “our”) is an independent mobile top-up and telecom bill payment service operating at www.telbillservices.com. We are not affiliated with, endorsed by, or authorized by any major telecommunications carrier including AT&T, Verizon, T-Mobile, or others.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
📥 2. Information We Collect
We collect the following information to process your transactions and provide our services:
Personal Information You Provide:
- Full name and contact information
- Email address and phone number
- Mobile number to be topped up or billed
- Payment information (credit/debit card details processed via secure third-party processors)
- Billing address
Information Collected Automatically:
- IP address and general location (city/country level)
- Browser type and version
- Pages visited and time spent on site
- Referring URL
- Device type (desktop, mobile, tablet)
⚠️ We do not store complete credit card numbers on our servers. All payment processing is handled by PCI-DSS compliant third-party processors.
⚙️ 3. How We Use Your Information
We use your information exclusively for the following purposes:
- To process and complete your mobile top-up or bill payment transactions
- To send transaction confirmations and receipts via email
- To respond to your customer service inquiries
- To detect and prevent fraud or unauthorized transactions
- To comply with applicable laws and regulations
- To improve our website and service quality
- To send service-related updates (not marketing, unless you opt in)
We do not use your data for targeted advertising, profiling, or sell your data to any third party for commercial purposes.
🔒 4. Data Security
Protecting your data is our top priority. We implement the following security measures:
All data transmitted through our site is encrypted using SSL/TLS technology.
Payment data is processed via PCI-DSS compliant third-party gateways.
We only collect data that is strictly necessary for your transaction.
Your data is only accessible to authorized personnel on a need-to-know basis.
While we take all reasonable precautions, no internet transmission is 100% secure. Please protect your account credentials and contact us immediately if you suspect unauthorized access.
👤 6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data (subject to legal retention requirements).
- Opt-Out: Opt out of any marketing communications at any time.
- Portability: Request your data in a portable format.
To exercise any of these rights, contact us at info@telbillservices.com or call (866) 849-3947.
👶 8. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.
🔄 9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes by updating the “Last Updated” date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
📬 10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- 📞 Phone: (866) 849-3947
- ✉️ Email: info@telbillservices.com
- 🌐 Website: www.telbillservices.com